OUR PRIVACY POLICY

Effective Date: January 2025

  1. Who We Are

WOFSAL is a registered tourism operator in Tanzania, offering travel planning, safari packages, hotel bookings, and related services to domestic and international clients.

Is a Tanzania local experienced tour Operator. We specialize in authentic adventures. We are so proud to share with you the unforgettable experiences and manage your entire wishes to visit Tanzania land of best souvenir. We provide professional services and ensure the best experience, and the unique moment. We organize safari (Tour) and we make sure our visitors enjoy the unforgettable active tourism, we bind our services with terms and conditions. Subsequent contracts shall be interpreted according to the regulations and authority of the united republic of Tanzania. We mean booking as a purchase of any product or goods and services. Booking is taking place when WOFSAL have sent a written confirmation to the email address submitted by our visitor.

WOFSAL has marvelous safaris tour packages according to the need of our visitors, however, be aware that there are usually details that WOFSAL will be willing to collect in order to offer a reasonable rate value for money. We are committed to protect the personal information and privacy of our clients. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Data Protection Act, 2022 of Tanzania and other applicable laws.

  1. Personal Data We Collect

We may collect the following types of personal information:

  1. Information You Provide to Us:
  • Full name
  • Email address and phone number
  • Passport or national ID (for bookings and permits)
  • Date of birth
  • Travel details and preferences
  • Payment and billing information
  • Emergency contact details
  1. Information We Collect Automatically:
  • IP address and device information
  • Browser type and version
  • Website usage data through cookies and analytics tools
  1. How We Use Your Personal Data

We use your information to:

  • Book and manage travel, safari, and accommodation services
  • Process payments securely
  • Communicate with you regarding your trips
  • Respond to your inquiries and provide customer support
  • Fulfill legal and regulatory obligations
  • Improve our services and website experience
  • Send promotional and marketing materials (only with your consent)
  1. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract (e.g., booking services)
  • Compliance with a legal obligation
  • Legitimate business interests
  • Consent, where applicable
  1. Sharing of Personal Data

We may share your information with:

  • Partner tour operators, hotels, guides, and transport providers
  • Government agencies for permits and regulatory compliance (e.g., TANAPA, immigration)
  • Payment processors and financial institutions
  • IT and website support service providers
  • Legal authorities when required by law

We ensure that all third parties respect your data privacy and comply with applicable data protection laws.

  1. International Data Transfers

If you are located outside Tanzania, your data may be transferred to, stored, and processed in Tanzania. By using our services, you consent to this transfer.

  1. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purpose it was collected for
  • Comply with legal or tax requirements
  • Resolve disputes and enforce our agreements

Data no longer needed is securely deleted or anonymized.

  1. Your Rights Under Tanzanian Law

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent at any time (for data processed on consent basis)
  • Lodge a complaint with the Personal Data Protection Commission of Tanzania

To exercise your rights, please contact us at Info.wofsal@gmail.com

  1. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

  • Improve functionality and performance
  • Analyze user behavior for website optimization
  • Personalize your experience

You can modify your browser settings to disable cookies, though this may limit site functionality.

  1. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

  1. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. We encourage you to review it regularly.

  1. Contact Us

For any questions, requests, or concerns regarding your personal data, please contact:

14. GENERAL BOOKING TERMS AND CONDITIONS

Booking a journey with us, select your fancy activities and destinations, WOFSAL will work on it to create your own perfect safari itinerary and accommodations according to your budget. Bookings should be confirmed by filling a booking form, telephone, or by emails. Your booking is full confirmed when we receive 25% of non-refundable deposit on our bank account. All deposits should be paid to our bank account within 2 weeks after receiving pro-forma invoice. Binding contract between you and WOFSAL is considered when you do book and WOFSAL confirms your booking.

Making a booking with WOFSAL for a group,  A visitor who books for a group has responsibility to inform others about our booking terms and conditions on our web page. By confirming that, all visitors mentioned on the booking form have read, understood and agreed of all terms and conditions of our jaunt.

NOTE:

The balance have to be paid full in USD currency only. Please the USD notes below 2006 are not accepted in Tanzania.

14.1 CANCELLATIONS AND REFUND

All cancellation of reservations must be in writing through our mails, telephone or our any web page and will be only active upon its receipt and replied by WOFSAL.

NOTE:

The cancellations must be sent in writing to WOFSAL office that confirmed the reservation. A cancellation shall be only effective from the date of receipt of cancellation by the booking office. If a booking is cancelled:-

  1. Cancellation received 37 days or more before the tour starts No cancellation fees will be charged.
  2. Cancellation received 11 – 35 days before the tour begin 30% cancellation fee will be charged.
  3. Cancellation received 3 – 10 days before the tour starts 50% cancellation fees will be charged.
  4. Cancellation   received within 48 hours before the tours starts 100% cancellation fee will be charged.
NO REFUNDS SHALL BE:-   
  • Substitution of the facilities or lost travel time.
  • Amendments/Modifications of the itineraries after departure.
  • Existence of a situation beyond company’s control which needs other arrangement made to safeguard or promote participation and satisfaction of journey.
  • Not appear at any accommodation, activity, services or tour section with no prior notice (refers to the above)
  • Termination of premature confirmation
  • Once the itinerary is confirmed any amendments by the visitor (change of Hotel or date) shall not be charged however. If there will be any charges above the cost of the earlier booked cost WOFSAL will charge the difference.
14.2 DEPOSIT AND PAYMENT

A balance of 25% deposit is required to secure a booking. This amount forms part of the payment for the wildlife safaris, climbing and trekking, and other related services. Final balance deposit remained need to be paid within 4 weeks before the tour starts. If the full amount is not paid at least 29 days or the visitor would like to make the payment in time or otherwise, we reserve the right to treat the booking as cancelled and the deposit shall be forfeited visitor. We will consider only the actual amount transfer to our bank account as paid, all addition money transfer costs need to be paid by the visitor, and we would have to invoice subsequently.

According to Tanzania law non – residents are required to pay in foreign convertible currencies. In case of any irrelevant detail’s payments can be done in cash. We don’t uplift credit cards payment upon arrival at the present since we encountered some problems of phony’s in the past and we now put some more emphasize in our booking terms and conditions especially when it comes to payments.

Furthermore, we don’t consider it as a safe way of payment by bank transfer. But still if you wish to settle the payment by credit card a 10% surcharge will be added, please inform us so that we shall courier you how to go about.

ACCESSIBILITY

In a matter of any road conditions or Airstrip which might inhabit or make travel impossible at times, WOFSAL cannot be held liable by these conditions. Any changes which caused by above conditions or matters will not be carried by WOFSAL.

RISK 

WOFSAL deals with wildlife safaris, mountain trekking and other related tour. All our safaris are adventures, expeditions activities, nature and excursions which may involve certain risks and factor, and inherent dangers. WOFSAL shall not in any way involve in factor and inherent dangers likely injury, death, illness, damage of property, and any personal items. For the reason of coming for Pleasure, leisure, or studies through WOFSAL please keep your eyes on your personal properties.

Otherwise we advise that the disabled person are not advised for long adventure and rigorous trips due to the chronic illness, physical handicap, mental illness, heart diseases or advanced pregnancy, should not participate in these safari programs. WOFSAL suggest that, all visitors shall check his/her health condition before any safari (trip).

14.3 AMENDMENTS

After booking has been confirmed, would you wish to make any changes to your itinerary or wish an earlier departure date? We will make every effort to accommodate your requests based on availability. However, there may be extra costs involved to accommodate your request; these costs are in addition to the fee quoted to you for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.

14.4 TRAVEL INSURANCE

The visitor should be advised that on safaris some physical activity like trekking, climbing, walking safari and another related safari activity. WOFSAL must be informed in written form in case of any physical disability that require attention or treatment at the time of reservation WOFSAL suggest that visitor may arrange an adequate insurance cover against any possible risk while on tour.  The visitor shall make medical insurance cover and repatriation, personal accidents, or any kind of loss.

14.5 AUTHORITY DURING SAFARIS

During game drive, walking safaris, trekking safaris, and other related safaris, company’s guide/driver decision shall at all times be final. The client is responsible for obeying laws and regulations of foreign currencies as well as law and regulation of destination visited by the visitor.

14.6 LUGGAGES 

The luggage weight on safari is limited to one bag of 15 kg per person. In case your luggage exceeds 15 kg you shall pay the cost, while on safari the rest of your luggage can be stored in hotels.

14.7 PASSPORTS, VISAS AND OTHER TRAVEL PAPERS.

It is the visitor’s sole responsibility to ensure that Passports, Visas, health insurance, proof of vaccinations and any other documentation required are all in order for the countries to be visited. Please keep in mind that it is your responsibility to carry proper documentation which should be valid for at least six months after boarding Tanzania. If you have any questions regarding entry, please contact us for more guideline.

14.8 HOW FAR AHEAD OF TIME TO TRAVEL DO ONE NEED TO BOOK

Here is no any short cut off, however flights into Tanzania and Kenya and all’s East Africa country are not many and, in that case, getting seats on KLM airline, British airways, Ethiopian airline, Turkish air and others might be difficult if you attempt to book less than two months before traveling. During high seasons it is advised to book up at least nine months before traveling Tanzania and Kenya. In this time get busy in mid early December as well as early January. After peak seasons there is no trouble of booking if you plan your safari for not less than six to eight months. However, in case of last-minute safari booking please don’t hesitate to contact us, and we will be more than happy to see what we can do to assist you.

WOFSAL
ARUSHA – Tanzania
Email: info.wofsal@gmail.com
Phone: +255756829120
Website: https://wofsal.com

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